• Introduction
  Who we are
• Products
  What we provide
• Services
  What we do
• Merchant
  Our Associates
• News
  latest updates
• FAQs
  frequently asked questions

FAQs

» About Dsys

• • What is Payment Gateway?

  Payment Gateway is basically a service which is used to process credit transactions and accept online orders from the customers. Payment Gateway refers to an e-commerce service that authorizes payments for shopping cart, online store, e-businesses and online retailers. A Payment Gateway is a middleware that allows you to process transactions over the Internet. If you want to sell products and services from a Web site, you need a payment gateway to help facilitate communication between the Merchant, Customer and the Financial Institutions.

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• • What are the Services provided?

  You can pay your NTC GSM Post Paid mobile bills, NTC PSTN Land line bills, Shop online at any online stores listed in our Merchant list. Other services are coming soon; please keep on checking our web site for latest updates.

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• • What products do we have?

  Currently we have Payment Gateway, H50 POS terminal, P25 Bluetooth / Wireless printer

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» Services

• • What services are provided?
  Bills Payment: Now you can pay your NTC GSM post paid mobile bills, NTC PSTN Land line bills. Online shopping: Now you can shop online at many online stores listed on our Merchant list.
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• • Do I have to maintain any account at bank?

  Yes, you need to have an account at any bank that is using SCT Network for the debit card.

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• • How to use the service provided?

  It is very simple, you just need to get your user name and pin number for any kind of services provided.

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• • Where do I register to get access to pay my bills and shop online?

  Only for the first time, you need to go to your respective bank and request for the ecommerce registration.

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• • How do I get my user name and pin number?
  After filling the ecommerce registration forms, the bank issues the user name and pin number for your transaction. On login for the first time you will be asked to change the pin number for the safety reason.
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• • Where can I shop online?

  You can shop at any online shopping stores listed on our Merchant list.

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• • What kind of payment can I make?

  You can make your:

  Bills Payment:Pay your NTC GSM post paid mobile bills, NTC PSTN Land line bills.
  Online shopping: Shop online at many online stores listed on our Merchant list.
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• • Is there any limitation on the payment?

  Yes, there is a limitation on payment. You can pay only upto NRs. 10,000.00 once by using your SCT debit card.

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• • How can I make a payment more than a limitation at a time?

  For the payment more than NRs. 10,000.00, you need to get a device from your respective bank. It is an USB device known as WebSTIC.

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• • Can I view my transaction reports?

  Yes, you can view your transaction reports from our web site www.dsys.com.np by using the same user name and pin number as of transaction.

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» Products

• • What products can I use on online payment?

  You need to use a WebSTIC for the transaction above NRs. 10,000.00.

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• • What are the other products provided by D-Sys?

  D-Sys currently have Payment Gateway, POS Machine and Buletooth / Wireless portable printer for payment.

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• • What is WebSTIC?

  WebSTIC is USB dedicated device that performs two way authentication operations with a dedicated browser for enhanced security and convenience. Go to Top

• • How secure is to use WebSTIC on online payment?

  WebSTIC uses two way authentication operations which maintain a top layer security for any online transactions.

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• • What facilities do I get using a WebSTIC while paying online?

  Using a WebSTIC, you can make an online payment of more than NRs. 10,000.00 at a time.

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» Security

• • How do Payment Gateway works?

   

  

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• • How do I change my pin number?

  You can click on the link “change my pin” and follow the instruction given.

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• • How can I retrieve my pin number if forgotten?

  You can click on the link “Forget my pin” on the login page and fill the information required. You will be informed by email after you success on the requirements. Again you need to change your pin number on the first login.

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• • Is my pin confidential?

  Yes, your pin is confidential. Pin is auto generated and it is known only to you. So, you are requested to keep your user name and pin number very confidentially.

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• • Shall I be informed after any payment?

  Yes, you will be informed through the e-mail provided by you at the time of registration for ecommerce at your bank after any online payment.

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• • How secure is my transaction?

  A payment gateway checks and validates online transactions. It protects merchants and customers from flagrant instances of fraud. There is secure HTTPS connection, so it is highly secured to make any transaction through the D-Sys payment gateway. All transactions are done through secure links and secure servers with no possibility of information leakage since there is no human involvement on the entire process.

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» Support

• • Where do I call if I have any queries on online payment?

  If there are any queries with the product, you need to contact the respective Merchant. If are any queries with the charge or amount, you need to contact to your respective bank. In case of any bills payment and online payment, additional queries or concern you can always contact D-Sys through email on info@dsys.com.np
  If you subscribe the news on www.dsys.com.np than you will get the every updates of News, Activities, Scheme, Offers relating D-Sys and its Merchants.
   

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» PayWare

• • What is PayWare?

  PayWare is an online payment service where you can pay your utility or purchase through our affiliates listed on our website.

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• • Is PayWare free to use?

  Yes, it is free to use. You can sign up for free and work as required. However, there are fees in some cases which you can view in the confirmation page before you finally submit to precede your payment.

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• • Is PayWare secure?

  Your financial security is our highest priority. You are protected from any unauthorized payment made from your PayWare account. Yes, PayWare is secured in many ways. We always maintain security at our end on the highest level. You need to take precaution at you end too. You should not share your password to anyone. It is recommended that you change your passwords time by time.

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• • Who can use PayWare services?

  Anyone having bank account that are using SCT Network and are associated with D-Sys Payment Gateway can use PayWare. You can view our member bank on our website. It is absolutely free to register. You need to register only once on PayWare and create an account at http://www.dsys.com.np/customer-login/

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• • What is the purpose of PayWare?

  The purpose is to help you pay and get paid over the internet with just few clicks

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• • I registered to PayWare but still I am not able to login, why?

  After you register with PayWare, we send you an email with verification link to make sure that you are using your own email. You need to click on that link to verify your email. Once you have verified your email, you can login to our system. If you don't see the email in your inbox, then please check your spam/junk mail folder

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• • How to add service on my account?

  After you login to your PayWare account, you can add as much services available on it. Once you add the service on your account, you can make your payment easily next time you want to make any payment. Just click on to "Add Service" on the home page of PayWare.

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• • How do merchant get register into PayWare?

  For Merchant registration, you need to contact us for API. Please call us at +977-1-2239600 or email us at info@dsys.com.np

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• • How do merchant get benefit after integrating with PayWare?

  Since, PayWare has a huge network with different financial institutions in Nepal; the numbers of online user are more. Thus, there is a scope of high transaction even for small merchant.

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